Month: March 2025

Freeing up the desire to travel electrically, ensuring a quick and easy charging experience. It is to achieve this goal that Ewiva, the joint venture of Enel X and Volkswagen Group, created to accelerate the development of electric mobility in Italy, has enhanced its customer service through a strategic partnership with TP Italia, a global leader in Digital Business Services Management.

 

In this way, Ewiva aims to guarantee an intuitive, accessible and reliable charging service, putting the needs of e-drivers at the center. Every initiative of the company is, in fact, driven by the desire to offer constant and timely support, accompanying customers every step of the way, with solutions that make the recharging experience truly worry-free.

 

Thanks to this partnership, Ewiva guarantees an omnichannel, multilingual, 24-hour support service that respects privacy. E-drivers can request help via phone, e-mail, web-chat, Facebook Messenger and, soon, WhatsApp, with direct access to support channels from the charging station display, website (www.ewiva.com/help), Google My Business profile and official social channels.

 

Thanks to the chatbot, which is already active on the ewiva.com website and Facebook Messenger, programmed to respond in real time, users can request information at any time, provide feedback on their charging experience, report station failures or malfunctions, and open service tickets complete with photos and other useful details.

 

Not only that, it is also possible to make a reservation to be contacted by phone by the operator. In addition, for urgent requests, there is a priority channel that directs the user to the most appropriate operator. A truly functional service that has achieved high efficiency performance since its activation: in fact, in 2024, more than 90 percent of calls were answered in less than a minute, maintaining an abandonment rate of less than 5.5 percent.

 

It is not, therefore, the standard chatbot. In fact, thanks to the use of Artificial Intelligence and advanced reporting capabilities, Ewiva’s Customer Service and Customer Experience teams are able to constantly monitor and improve the performance of the chatbot and, more generally, of the entire support service, plan data-driven actions to better meet the needs of e-drivers.

 

“User-centricity is the guiding principle of all our initiatives,” commented Daniela Biscarini, CEO of Ewiva. ”With the enhancement of customer service, Ewiva wants to further simplify the charging experience, making it accessible and intuitive for everyone. In fact, we don’t just provide advanced technological support; we want to accompany e-drivers at every stage of their journey, through a widespread charging network, innovative features, such as Plug&Charge, and flexible payment options. We believe that only by listening to the real needs of users can we concretely accelerate the transition to sustainable, zero-emission mobility.”

 

“Being recognized by Ewiva as a partner of reference for the management of the relationship with their customers thanks to, both our technological solutions and delivery capacity in customer operations, makes us very proud and we are convinced that we can collaborate with Ewiva in its journey to build and grow a network to support e-mobility throughout the country.” – added Emanuele Zorzetto, Business Development Director TP Italy.

 

Ewiva and TP ensure constant monitoring of the quality of the support service provided, with detailed reports and quarterly surveys of the support team. This approach maintains high efficiency, resolving 95 percent of requests without the need to involve other specialists, which ensures faster response times and more efficient service.

Ewiva, the joint venture of Enel X and Volkswagen Group created to accelerate the development of electric mobility in Italy, announces the activation of two new ultra-fast charging stations in the municipality of Ferrara.

 

The two new sites, built in collaboration with the municipal administration, are located within the parking lots of two major shopping centers in the city: at the “Il Castello” Shopping Center, in Via Giovan Battista Pigna, a short distance from the A13 Ferrara Sud exit, with 2 Charging Infrastructure (IdR) – or 150 kW “columns,” for a total of 4 charging points (PoC), and at the “Diamante Commercial Park,” in Via Giorgio Strehler, near the A13 Ferrara Nord exit, with 2 300 kW columns for a total of 4 charging points. Both stations offer ultra-fast charging and, thanks to their location, allow e-drivers to take advantage of charging time for shopping or relaxing moments, coming from both North and South of the city.

 

With the activation of these new charging stations, Ewiva further extends the ubiquity of its High Power Charging (HPC) network in Emilia-Romagna, where it has 35 ultrafast charging stations and 120 charging points built throughout the region.

 

“The activation of these two new charging stations in Ferrara testifies to our commitment to make e-mobility increasingly accessible and integrated into daily life,” said Daniela Biscarini, CEO of Ewiva. ”This result was possible thanks to the collaboration with the Municipality of Ferrara, which shares our vision of sustainable and inclusive mobility. The capillarity of the Ewiva network in Emilia-Romagna, with 35 stations installed, guarantees all e-drivers fast, safe and convenient charging solutions, concretely supporting the transition to a zero-emissions future.”

 

“The arrival of two new ultra fast charging stations in Ferrara,” said Municipal Councillor for Mobility Stefano Vita Finzi Zalman, ”represents an important step toward more sustainable and innovative mobility. As an administration, we are strongly committed to the green transition and to promoting solutions that make the use of electric vehicles easier and more accessible. These new infrastructures will not only provide efficient service to citizens and travelers, but will also contribute to making Ferrara increasingly connected and at the forefront of green mobility, improving quality of life and reducing the environmental impact of urban traffic. We thank Ewiva for choosing our city as a strategic point for the expansion of the high-power charging network.”

For the first time with the support of Ewiva and as part of Key – The Energy Transition Expo in Rimini, the Sustainable Electric Cars Race for Students (SEL3C4RS), the National Sustainable Mobility Race that involved more than 100 students and teachers from all over Italy, concluded last March 7.

 

A total of 17 student teams, from secondary schools and ITS in Valle d’Aosta, Piedmont, Liguria, Lombardy, Emilia-Romagna, Tuscany, Umbria and Puglia, joined the initiative: numbers almost doubled compared to last year’s participation, confirming the growing interest in a competition that is much more than just a race, but a real laboratory for training, research and development of the skills of the future.

 

A unique competition, organized by the Network of Schools for Sustainable Mobility, in which young talents competed in the design and development of innovative solutions for electric mobility, combining technique, innovation and sustainability.

 

Ewiva, a joint venture of Enel X and the Volkswagen Group created to accelerate the spread of electric mobility in Italy, was the main sponsor of the event, supporting the initiative to bring new generations closer to the culture of sustainability and electric mobility, enabling them to develop the technical and transversal skills that are essential for tackling their studies and preparing them for the world of work.

 

A PODIUM OF TECHNOLOGY, INNOVATION AND SUSTAINABILITY

After three days of free races, warm-ups, speed and endurance tests, it was the team from the Istituto di Istruzione Superiore Vallauri di Fossano (CN) that triumphed, taking the top step of the podium with a total of 910 points. IIS Vallauri’s project, Freccia F25, is distinguished by careful assembly design on SolidWorks, combined with advanced technologies such as 3D printing for the battery support and water jet cutting for the axle and wheel arms. Construction also required manual work, such as plate cutting, while the sustainable core of the project was ensured by the recovery and recycling of materials used for the various components. Static tests, 3-D simulations and track tests finally allowed for optimization of the race performance. The vehicle was built from scratch, with a design developed in collaboration with the Centro Europeo di Modellismo Industriale, the training center founded in the 1980s by Giorgetto Giugiaro.

In second place, with 740 points, was the team composed of ITS Sustainable Mobility and ITS Greentech/Energia Piemonte, which focused on optimizing and reusing an existing vehicle, reducing waste and costs. This team’s prototype was distinguished by improvements to the chassis, transmission and electric motor, as well as the creation of 3D-printed mounts that enabled optimal integration of the vehicle’s propulsion and control systems, providing a more efficient and compact layout. An additional innovative element was the integrated telemetry system, which enabled real-time monitoring of temperature, engine rpm and performance.

 

Third place, with 710 points, was the team from the Allievi Sangallo Technical Technological Institute of Terni (TR), already the winner of last year’s edition, and which for the 2025 entry focused on a highly engineered approach with the creation of a carbon fiber body. ITT Allievi Sangallo’s goal was to achieve a lightweight yet strong structure, improving the vehicle’s aerodynamic performance and safety. The body was made using advanced techniques, including application of resins and structural materials, with meticulous finishing to ensure an aerodynamic and eye-catching design inspired by hypercars. The project was also made under the banner of recycling, reusing and adapting working chassis, front and rear components from a previously made vehicle.

 

EWIVA FOR THE NEW GENERATION: TRAINING, SKILLS AND CULTURE OF SUSTAINABLE MOBILITY

The second edition of the Ewiva-branded National Sustainable Mobility Competition demonstrated that the ability to innovate sustainably stems from the passion and creativity of young talents, combined with solid skills and specializations, which represent an asset for the future of industry in our country. Ewiva firmly believes in the importance of initiatives like SEL3C4RS, which offer students the opportunity to acquire concrete technical and soft skills, allowing them to directly confront the mobility challenges of the future.

 

The 2025 edition of the competition has obtained the patronage of the European Commission, the Italian Union of Chambers of Commerce (Unioncamere), the Unione Industriali di Torino (Education Area), the Unione Industriali di Cuneo and SIMTUR, testifying to the educational value and strategic importance of the competition in promoting sustainable mobility.