Reach out by email to ask for support and we’ll do our best to address your query as soon as possible.
Choose the socket on your charging App, or use the Rfid card on the reader and then select the connector on the screen.
Insert the cable on your vehicle and wait: in a matter of seconds your charging session will start. Relax, we’ll take care of the rest!
You’ve filled up with Energy! End the session from the App you used to start charging, or bring the RFID card close to the reader and select stop.
Did you know that you can end your charging session directly from your vehicle? Read the booklet or inquire with your trusted dealer.
Put the cable back in the housing and move the vehicle as soon as possible, to avoid fines and to allow others to recharge as well.
Search for the charging station on the app of your charging services provider (MSP), or use the Rfid card on the reader.
Log in with your credentials and choose socket you need to use. Insert the socket you need to use and insert the selected cable (lighted in blue) on your vehicle and wait: in a matter of seconds your charging session will start and the car’s charger housing will turn green.
Click on stop straight on the app of your charging services provider (MSP), or use the Rfid card on the bespoke reader and select stop.
Once the charging has stopped, remove the cable from your EV and place it in the compartment.
Charging times depend on several factors: from the power available from the charging infrastructure, and from what the EV can absorb during the charging session (influenced by: the battery’s state of charge, external air temperature, and other factors), as well as the EV’s onboard electric infrastructure.
Ewiva’s charging infrastructure is classified as “Ultrafast” as its stations are equipped with power ranging from 100kW up to 350kW. In perfect conditions, most of currently marketed EVs are able to power up in direct current, reaching 80% battery levels in an average timeframe of 20 minutes.
In order to discover the charging times, check out the vehicle handbook.
The charging time depends on various factors , and the numbers may change based on the actual instant power the EV can absorb during the charging process. We can estimate that during HPC charging sessions, bringing a battery from 20 to 80% may take anywhere from 10 to 30 minutes depending on the EV’s type.
We provide a simplified matrix below:
*the time is expressed in minutes
** values are intended as “starting from…”, hence, the charging time of a city car with a 40kWh battery, connected to a 100kW charging station, will start from 20 minutes. While a medium-sized car boasting a 60kWh battery pack, being charged by a 150kW charging station, will start from 20 minutes.
EV battery capacity Charging power level of the EV in KWs
|Capacità della batteria del veicolo||Potenza di ricarica accettata dal veicolo in KW|
|Mid size car||60||30’||20’|
In order to discover the charging times, check out the vehicle handbook.
Labels found in the Ewiva 100, 150, and 300-rated charging stations refer to kW. Meaning, the maximum power available in a single charging station.
Our charging network is ultra-fast and that literally means ultra powerful, with a top power ranging from 100kW up to 350kW.
Of course. Your EV will keep absorbing as much power as it’s designed to. Check in advance on your EV’s handbook whether it can charge in direct current.
In order to start charging with Ewiva you need to subscribe to a charging services provider (MSP). You can charge through an App or an Rfid card. To find out which MSPs are already eligible, visit the “Solutions” section
If you’ve had any problems payment, contact your charging services provider (MSP).
The stations are equipped with an RFiD Card reader. We work daily to widen as much as possible our partnerships with charging service providers (MSP). Check in the Solutions section the charging services providers (MSP) eligible to offer charging in our stations. Couldn’t find your MSP? Drop us a line at email@example.com to flag it!per suggerirci di inserirlo!
We categorize four charging modes. All of Ewiva’s charging stations will allow you to charge as described in mode 4 from 100 kW to 350 kW in direct current (DC).
MODE 1. Home charging or on privately-owned premises, typically at 4 kW, through an industrial-rared Cee or Schuko plug connecting to the EV through its charging cable. It’s the charging mode of choice for light vehicles, mopeds, and bikes.
MODE 2. Home charging or on privately-owned premises for EVs must be performed with added security and the use of a so-called box, a wall-mounted device with monitoring and control features, and a Type 2 cable.
MODE 3. It’s the mode of choice to charge in alternate current (AC) at public charging stations within the 3 kW to 22 kW AC range. Each charging station is integrated with safety and control features that actively engage with the EV during the charging process. These offer mostly Type 2 sockets (the standard in EVs) and sometimes Type 3A sockets which are still used by some light vehicles.
MODE 4. It’s used for fast and ultra fast charging in direct current (DC) at public charging stations in the power range topping at 350 kW. Such facilities feature an integrated AC/DC converter, embedded power cables with CCS or Combo (european standard) sockets as well as ChaDemo (japanese standard). They boast safety and controll systems, devised to link up to the EV to streamline the charging session and preserve the battery.
The EVs compatibility depends on the charger. Ewiva stations feature the CCS charger type which is the common standard, as well as some ChaDemo chargers.
Check out the compatibility on the vehicle handbook.
Ewiva charging stations all feature the most commonly-used sockets in EVs, namely CCS type and ChaDemo in some selected stations.
This issue could be related to your charging service providere (MSP). Please ensure that:
If you’re unable to complete your charge, check whether all steps were carried out. In case you’re using the app of a charging services provider (MSP), try to reopen it on your smartphone and repeat the procedure or reach out to your provider’s customer service.
If you’re using the Card, try again to place it near to the charging station’s reader and repeat the procedure. If the issue persists, reach out to the card’s issuer customer service.
If you’ve completed the charge but are unable to disconnect your EV’s cable, try to repeat the completion procedure.
Please note: some EVs call for the cable to be extracted only when the doors are open or by pressing a bespoke button. Check your EV’s handbook for further info.
As the name suggests, charging bays are reserved for charging. Once the charging has been completed, vacate it as soon as possible in order to avoid paying penalties and to allow other users to charge their own EV.
Check with your charging services provider (MSP) the maximum alloted time to vacate the charging bay once the charging is complete.
Visit our website at ewiva.com and check on the map where the new charging stations are being built.
Ewiva’s charging stations are open 24/7. Look for the one that’s closest to you and browse the map on www.ewiva.com.
If you reached a charging station and weren’t able to access it, please reach out at firstname.lastname@example.org.
We’ve engineered our stations by checking all boxes when accessibility is concerned, designing larger screens and placing them at an adequate height, while setting up larger parking areas in order to allow for a complete opening of the vehicle’s door. If you experienced any issues or barriers that prevent you from accessing the area, please reach out at your earliest convenience at a email@example.com.
Ewiva’s offer features 6 ultra-fast charging stations, for a total of 12 charging points up to 300 kW. When users need an exclusive space, one can unwind in our lounge by sipping a cup of coffee or hosting a meeting in our Lounge. Charging is no longer a time issue.
Visit our website at ewiva.com and check on the map the full range of our solutions: Standalone, Basic, Convenience, and Premium.
If your Rfid card isn’t working, reach out to the charing services provider (MSP) that issued it.
If the session ends immediately without any charging carried out, that means an error occurred. Check whether you’ve stopped at the appropriate charging station as selected on your app and if the charging cable was inserted correctly.
If the issue persists, reach out for your charging services provider (MSP).
The cable housing features three main status indicators: White color means it’s in a STOP or, it’s available to use; Blue color indicates the charging station has been selected and that the cable is ready to be connected to the EV. Green color indicates the charging is in progress. Is the cable housing red? In this case, service in that specific charging station isn’t currently available.
As the name suggests, charging bays are reserved for charging and not for parking, hence they must be vacated once the charge has been completed. Ewiva is always keen on inviting its users to promptly vacate the charging bay so as to allow other users to charge their EV. Although, in some instances, a random EV may be illegally occupying the space. In this case, we suggest reaching out to the local traffic authorities to flag this issue.
In optimal conditions, the ultra-fast charging allows you to get back on the road in a short time (check charging times here). However, we’re aware that in some cases charging times may take longer than expected, so, this is why we carefully plan each location of our charging stations in order to offer a pleasant and comfortable experience. Right on the spot or at a short walking distance you’ll find cafès, restaurants, supermarkets, and shopping malls. Check our website at ewiva.com and start planning your journey.
If you’ve experienced a charging experience that greatly differs with your expectations, or you have some helpful ideas or suggestions, reach out at firstname.lastname@example.org to provide your input by specifing the time and place of your last visit.
Perform small-scale charges in case the battery hasn’t completely ran out of power. For such instances, the charging time can be greatly reduced. Check this information on your EV’s handbook.
No, there’s no need to drain the battery to have it fully recharged next. The latest lithium-ion batteries benefit most from small-scale charges.