How to recharge with Ewiva?

How to recharge my EV with Ewiva?

Search for the charging station on the app of your charging services provider (MSP), or use the Rfid card on the reader.

Log in with your credentials and choose socket you need to use. Insert the socket you need to use and insert the selected cable (lighted in blue) on your vehicle and wait: in a matter of seconds your charging session will start and the car’s charger housing will turn green.

How to stop charging with Ewiva?

Click on stop straight on the app of your charging services provider (MSP), or use the Rfid card on the bespoke reader and select stop.

Once the charging has stopped, remove the cable from your EV and place it in the compartment.

How long does the charge last?

Charging times depend on several factors: from the power available from the charging infrastructure, and from what the EV can absorb during the charging session (influenced by: the battery’s state of charge, external air temperature, and other factors), as well as the EV’s onboard electric infrastructure.

Ewiva’s charging infrastructure is classified as “Ultrafast” as its stations are equipped with power ranging from 100kW up to 350kW. In perfect conditions, most of currently marketed EVs are able to power up in direct current, reaching 80% battery levels in an average timeframe of 20 minutes.

In order to discover the charging times, check out the vehicle handbook.

How long will it take to charge my EV’s battery from 20% to about 80%?

The charging time depends on various factors , and the numbers may change based on the actual instant power the EV can absorb during the charging process. We can estimate that during HPC charging sessions, bringing a battery from 20 to 80% may take anywhere from 10 to 30 minutes depending on the EV’s type.

We provide a simplified matrix below:

*the time is expressed in minutes

** values are intended as “starting from…”, hence, the charging time of a city car with a 40kWh battery, connected to a 100kW charging station, will start from 20 minutes. While a medium-sized car boasting a 60kWh battery pack, being charged by a 150kW charging station, will start from 20 minutes.


       EV battery capacity                                      Charging power level of the EV in KWs

Capacità della batteria del veicolo Potenza di ricarica accettata dal veicolo in KW
Modello kWh 100 150 300
Citycar 40 20’ 15’  
Mid size car 60 30’ 20’  
SUV 80   30’ 15’


In order to discover the charging times, check out the vehicle handbook.

Do I need an Ewiva account in order to charge at Ewiva stations?

No. The Ewiva charging network is open to all. Check in the “Solutions” section  the charging services providers (MSP) that are enabled to operate in our stations. Still can’t find your MSP? Drop us a line at to make a suggestion!

What’s the difference between 100, 150, and 300?

Labels found in the Ewiva 100, 150, and 300-rated charging stations refer to kW. Meaning, the maximum power available in a single charging station.

What does ultra-fast charge mean?

Our charging network is ultra-fast and that literally means ultra powerful, with a top power ranging from 100kW up to 350kW.

Can I charge at a charging station that features more power than my EV is able to absorb?

Of course. Your EV will keep absorbing as much power as it’s designed to. Check in advance on your EV’s handbook whether it can charge in direct current.

What do I need to charge my EV with Ewiva?

In order to start charging with Ewiva you need to subscribe to a charging services provider (MSP). You can charge through an App or an Rfid card. To find out which MSPs are already eligible, visit the “Solutions” section

What Apps and charging cards are enabled on the Ewiva network?

We work daily to widen as much as possible our partnerships with charging service providers (MSP). To find out what MSPs are already eligible, visit the “Solutions” section
Couldn’t find one? Drop us a line at to make a suggestion!

I’ve experienced payment issues. May I reach out to Ewiva?

If you’ve had any problems payment, contact your charging services provider (MSP).

I own an RFiD card. Can I use it on Ewiva’s charging stations?

The stations are equipped with an RFiD Card reader. We work daily to widen as much as possible our partnerships with charging service providers (MSP). Check in the Solutions section  the charging services providers (MSP) eligible to offer charging in our stations. Couldn’t find your MSP? Drop us a line at to flag it!per suggerirci di inserirlo!

Overall, what are the possible charging modes and what is the one chosen by Ewiva?

We categorize four charging modes. All of Ewiva’s charging stations will allow you to charge as described in mode 4 from 100 kW to 350 kW in direct current (DC).

MODE 1. Home charging or on privately-owned premises, typically at 4 kW, through an industrial-rared Cee or Schuko plug connecting to the EV through its charging cable. It’s the charging mode of choice for light vehicles, mopeds, and bikes.

MODE 2. Home charging or on privately-owned premises for EVs must be performed with added security and the use of a so-called box, a wall-mounted device with monitoring and control features, and a Type 2 cable.

MODE 3. It’s the mode of choice to charge in alternate current (AC) at public charging stations within the 3 kW to 22 kW AC range. Each charging station is integrated with safety and control features that actively engage with the EV during the charging process. These offer mostly Type 2 sockets (the standard in EVs) and sometimes Type 3A sockets which are still used by some light vehicles.

MODE 4. It’s used for fast and ultra fast charging in direct current (DC) at public charging stations in the power range topping at 350 kW. Such facilities feature an integrated AC/DC converter, embedded power cables with CCS or Combo (european standard) sockets as well as ChaDemo (japanese standard). They boast safety and controll systems, devised to link up to the EV to streamline the charging session and preserve the battery.

What EVs can be charged at Ewiva stations?

The EVs compatibility depends on the charger. Ewiva stations feature the CCS charger type which is the common standard, as well as some ChaDemo chargers.
Check out the compatibility on the vehicle handbook.

What are the available sockets at Ewiva charging stations?

Ewiva charging stations all feature the most commonly-used sockets in EVs, namely CCS type and ChaDemo in some selected stations.

I’ve started a charging session, but the app doesn’t seem to work

This issue could be related to your charging service providere (MSP). Please ensure that:

  • your smartphone has GPS-enabled location services and check whether you’re near your charging station of choice.
  • your charging station is active and functioning on the app.
  • your smartphone data/internet connection is operational.
    If the issue persists, reach out to your charging services provider (MSP).

I’m unable to complete the charge

If you’re unable to complete your charge, check whether all steps were carried out. In case you’re using the app of a charging services provider (MSP), try to reopen it on your smartphone and repeat the procedure or reach out to your provider’s customer service.

If you’re using the Card, try again to place it near to the charging station’s reader and repeat the procedure. If the issue persists, reach out to the card’s issuer customer service.

I’ve completed the charge, but I’m unable to disconnect the cable

If you’ve completed the charge but are unable to disconnect your EV’s cable, try to repeat the completion procedure.

Please note: some EVs call for the cable to be extracted only when the doors are open or by pressing a bespoke button. Check your EV’s handbook for further info.

Can I use the charging bay to park my EV?

As the name suggests, charging bays are reserved for charging. Once the charging has been completed, vacate it as soon as possible in order to avoid paying penalties and to allow other users to charge their own EV.

The charge is complete. How long do I have to vacate my car from the charging bay?

Check with your charging services provider (MSP) the maximum alloted time to vacate the charging bay once the charging is complete.

How do I know where the next Ewiva charging stations will be available?

Visit our website at and check on the map where the new charging stations are being built.

Do Ewiva charging stations have closing hours?

Ewiva’s charging stations are open 24/7. Look for the one that’s closest to you and browse the map on

If you reached a charging station and weren’t able to access it, please reach out at

I’m disabled. Are Ewiva’s charging stations and bays accessible?

We’ve engineered our stations by checking all boxes when accessibility is concerned, designing larger screens and placing them at an adequate height, while setting up larger parking areas in order to allow for a complete opening of the vehicle’s door. If you experienced any issues or barriers that prevent you from accessing the area, please reach out at your earliest convenience at a

What is a Premium solution?

Ewiva’s offer features 6 ultra-fast charging stations, for a total of 12 charging points up to 300 kW. When users need an exclusive space, one can unwind in our lounge by sipping a cup of coffee or hosting a meeting in our Lounge. Charging is no longer a time issue.

Where can I find charging stations featuring a Lounge?

Visit our website at and check on the map the full range of our solutions: Standalone, Basic, Convenience, and Premium.

My Rfid Card isn’t working. What can I do?

If your Rfid card isn’t working, reach out to the charing services provider (MSP) that issued it.

I’ve started my charging session but it stopped immediately at 0 kW. Why is that?

If the session ends immediately without any charging carried out, that means an error occurred. Check whether you’ve stopped at the appropriate charging station as selected on your app and if the charging cable was inserted correctly.

If the issue persists, reach out for your charging services provider (MSP).

What does it mean when the cable housing turns blue?

The cable housing features three main status indicators: White color means it’s in a STOP or, it’s available to use; Blue color indicates the charging station has been selected and that the cable is ready to be connected to the EV. Green color indicates the charging is in progress. Is the cable housing red? In this case, service in that specific charging station isn’t currently available.

The charging bay is taken while my app shows the charging station as available

As the name suggests, charging bays are reserved for charging and not for parking, hence they must be vacated once the charge has been completed. Ewiva is always keen on inviting its users to promptly vacate the charging bay so as to allow other users to charge their EV. Although, in some instances, a random EV may be illegally occupying the space. In this case, we suggest reaching out to the local traffic authorities to flag this issue.

What can I do during the charging process?

In optimal conditions, the ultra-fast charging allows you to get back on the road in a short time (check charging times here). However, we’re aware that in some cases charging times may take longer than expected, so, this is why we carefully plan each location of our charging stations in order to offer a pleasant and comfortable experience. Right on the spot or at a short walking distance you’ll find cafès, restaurants, supermarkets, and shopping malls. Check our website at and start planning your journey.

The charging station I recently visited was damaged or the are was poorly lit and/or degraded. How can I flag this?

If you’ve experienced a charging experience that greatly differs with your expectations, or you have some helpful ideas or suggestions, reach out at to provide your input by specifing the time and place of your last visit.

How can I streamline charging times?

  • Charging times are influenced by several factors . We always suggest you to:
    • verify the charging standard of your EV, meaning how many kWs it can charge in direct current (DC);
    • assess how many kWh (energy) are needed to reach your destination based on distance, driving style, and type of itinerary;
    • maintain a percentage of charging level between 20 and 80%. In order to preserve the battery, most EVs will significantly reduce the charging speed once the battery has reached approximately 80% charge. For further info, check your EVs handbook.

Perform small-scale charges in case the battery hasn’t completely ran out of power. For such instances, the charging time can be greatly reduced. Check this information on your EV’s handbook.

Do I need to drain the battery before getting it charged?

No, there’s no need to drain the battery to have it fully recharged next. The latest lithium-ion batteries benefit most from small-scale charges.