How to recharge with Ewiva?

How to recharge my EV with Ewiva?

charging services (MSP), Plug&Charge and at selected sites also via POS.

You will find the list of authorised charging service providers (MSPs) at Ewiva stations at this link . We suggest you choose the supplier best suited to your needs.

You will find the list of stations where the POS is already active at this link .

Please note that Plug&Charge is active at all our stations with Alpitronic Hyperchargers.

Read the step-by-step guide to charging with:

  • How do I start a charge via App/RFID card
  • How do I charge using Plug&Charge
  • How do I start a charge using a credit/debit card (POS)

How to stop charging with Ewiva?

As you may know, charging can always be interrupted from the car. Check your vehicle documents to find out how.

Alternatively, you can end your charge directly from the charging station screen: access the details of your charge session and press the End button.
Please note that the end-of-session process may require authentication, so remember to use the same payment method: for example, if you have authenticated with a credit card, the system will ask you to authenticate with the same card used to start the charge session.
If you have initiated the session via an app or RFID card, you can also end the session from the app of the MSP (charging service provider) used.

How long does the charge last?

Charging times depend on several factors: from the power available from the charging infrastructure, and from what the EV can absorb during the charging session (influenced by: the battery’s state of charge, external air temperature, and other factors), as well as the EV’s onboard electric infrastructure.

Ewiva’s charging infrastructure is classified as “Ultrafast” as its stations are equipped with power ranging from 100kW up to 350kW. In perfect conditions, most of currently marketed EVs are able to power up in direct current, reaching 80% battery levels in an average timeframe of 20 minutes.

In order to discover the charging times, check out the vehicle handbook.

How long will it take to charge my EV’s battery from 20% to about 80%?

The charging time depends on various factors , and the numbers may change based on the actual instant power the EV can absorb during the charging process. We can estimate that during HPC charging sessions, bringing a battery from 20 to 80% may take anywhere from 10 to 30 minutes depending on the EV’s type.

We provide a simplified matrix below:

*the time is expressed in minutes

** values are intended as “starting from…”, hence, the charging time of a city car with a 40kWh battery, connected to a 100kW charging station, will start from 20 minutes. While a medium-sized car boasting a 60kWh battery pack, being charged by a 150kW charging station, will start from 20 minutes.

 

       EV battery capacity                                      Charging power level of the EV in KWs

Capacità della batteria del veicolo Potenza di ricarica accettata dal veicolo in KW
Modello kWh 100 150 300
Citycar 40 20’ 15’  
Mid size car 60 30’ 20’  
SUV 80   30’ 15’

 

In order to discover the charging times, check out the vehicle handbook.

Do I need an Ewiva account in order to charge at Ewiva stations?

No. The Ewiva charging network is open to all. Check in the “Solutions” section  the charging services providers (MSP) that are enabled to operate in our stations. Still can’t find your MSP? Drop us a line at info@ewiva.com to make a suggestion!

What’s the difference between 100, 150, and 300?

Labels found in the Ewiva 100, 150, and 300-rated charging stations refer to kW. Meaning, the maximum power available in a single charging station.

What does ultra-fast charge mean?

Our charging network is ultra-fast and that literally means ultra powerful, with a top power ranging from 100kW up to 350kW.

Can I charge at a charging station that features more power than my EV is able to absorb?

Of course. Your EV will keep absorbing as much power as it’s designed to. Check in advance on your EV’s handbook whether it can charge in direct current.

What do I need to charge my EV with Ewiva?

In order to start charging with Ewiva you need to subscribe to a charging services provider (MSP). You can charge through an App or an Rfid card. To find out which MSPs are already eligible, visit the “Solutions” section

What Apps and charging cards are enabled on the Ewiva network?

Charging services (also referred to as ‘Mobility Service Providers’ or ‘MSPs’ for short). You will find the list of authorised charging service providers (MSPs) at Ewiva stations at this link . We suggest you choose the supplier best suited to your needs.

I’ve experienced payment issues. May I reach out to Ewiva?

If you’ve had any problems payment, contact your charging services provider (MSP).

I own an RFiD card. Can I use it on Ewiva’s charging stations?

The stations are equipped with an RFiD Card reader. We work daily to widen as much as possible our partnerships with charging service providers (MSP). Check in the Solutions section  the charging services providers (MSP) eligible to offer charging in our stations. Couldn’t find your MSP? Drop us a line at info@ewiva.com to flag it!per suggerirci di inserirlo!

Overall, what are the possible charging modes and what is the one chosen by Ewiva?

We categorize four charging modes. All of Ewiva’s charging stations will allow you to charge as described in mode 4 from 100 kW to 350 kW in direct current (DC).

MODE 1. Home charging or on privately-owned premises, typically at 4 kW, through an industrial-rared Cee or Schuko plug connecting to the EV through its charging cable. It’s the charging mode of choice for light vehicles, mopeds, and bikes.

MODE 2. Home charging or on privately-owned premises for EVs must be performed with added security and the use of a so-called box, a wall-mounted device with monitoring and control features, and a Type 2 cable.

MODE 3. It’s the mode of choice to charge in alternate current (AC) at public charging stations within the 3 kW to 22 kW AC range. Each charging station is integrated with safety and control features that actively engage with the EV during the charging process. These offer mostly Type 2 sockets (the standard in EVs) and sometimes Type 3A sockets which are still used by some light vehicles.

MODE 4. It’s used for fast and ultra fast charging in direct current (DC) at public charging stations in the power range topping at 350 kW. Such facilities feature an integrated AC/DC converter, embedded power cables with CCS or Combo (european standard) sockets as well as ChaDemo (japanese standard). They boast safety and controll systems, devised to link up to the EV to streamline the charging session and preserve the battery.

What EVs can be charged at Ewiva stations?

The EVs compatibility depends on the charger. Ewiva stations feature the CCS charger type which is the common standard, as well as some ChaDemo chargers.
Check out the compatibility on the vehicle handbook.

What are the available sockets at Ewiva charging stations?

Ewiva charging stations all feature the most commonly-used sockets in EVs, namely CCS type and ChaDemo in some selected stations.

I’ve started a charging session, but the app doesn’t seem to work

This issue could be related to your charging service providere (MSP). Please ensure that:

  • your smartphone has GPS-enabled location services and check whether you’re near your charging station of choice.
  • your charging station is active and functioning on the app.
  • your smartphone data/internet connection is operational.
    If the issue persists, reach out to your charging services provider (MSP).

I’m unable to complete the charge

If you’re unable to complete your charge, check whether all steps were carried out. In case you’re using the app of a charging services provider (MSP), try to reopen it on your smartphone and repeat the procedure or reach out to your provider’s customer service.

If you’re using the Card, try again to place it near to the charging station’s reader and repeat the procedure. If the issue persists, reach out to the card’s issuer customer service.

I’ve completed the charge, but I’m unable to disconnect the cable

If you’ve completed the charge but are unable to disconnect your EV’s cable, try to repeat the completion procedure.

Please note: some EVs call for the cable to be extracted only when the doors are open or by pressing a bespoke button. Check your EV’s handbook for further info.

Can I use the charging bay to park my EV?

As the name suggests, charging bays are reserved for charging. Once the charging has been completed, vacate it as soon as possible in order to avoid paying penalties and to allow other users to charge their own EV.

The charge is complete. How long do I have to vacate my car from the charging bay?

Check with your charging services provider (MSP) the maximum alloted time to vacate the charging bay once the charging is complete.

How do I know where the next Ewiva charging stations will be available?

Visit our website at ewiva.com and check on the map where the new charging stations are being built.

Do Ewiva charging stations have closing hours?

Ewiva’s charging stations are open 24/7. Look for the one that’s closest to you and browse the map on www.ewiva.com.

If you reached a charging station and weren’t able to access it, please reach out at info@ewiva.com.

I’m disabled. Are Ewiva’s charging stations and bays accessible?

We’ve engineered our stations by checking all boxes when accessibility is concerned, designing larger screens and placing them at an adequate height, while setting up larger parking areas in order to allow for a complete opening of the vehicle’s door. If you experienced any issues or barriers that prevent you from accessing the area, please reach out at your earliest convenience at a info@ewiva.com.

What is a Premium solution?

Ewiva’s offer features 6 ultra-fast charging stations, for a total of 12 charging points up to 300 kW. When users need an exclusive space, one can unwind in our lounge by sipping a cup of coffee or hosting a meeting in our Lounge. Charging is no longer a time issue.

Where can I find charging stations featuring a Lounge?

Visit our website at ewiva.com and check on the map the full range of our solutions: Standalone, Basic, Convenience, and Premium.

My Rfid Card isn’t working. What can I do?

If your Rfid card isn’t working, reach out to the charing services provider (MSP) that issued it.

I’ve started my charging session but it stopped immediately at 0 kW. Why is that?

If the session ends immediately without any charging carried out, that means an error occurred. Check whether you’ve stopped at the appropriate charging station as selected on your app and if the charging cable was inserted correctly.

If the issue persists, reach out for your charging services provider (MSP).

What does it mean when the cable housing turns blue?

The cable housing features three main status indicators: White color means it’s in a STOP or, it’s available to use; Blue color indicates the charging station has been selected and that the cable is ready to be connected to the EV. Green color indicates the charging is in progress. Is the cable housing red? In this case, service in that specific charging station isn’t currently available.

The charging bay is taken while my app shows the charging station as available

As the name suggests, charging bays are reserved for charging and not for parking, hence they must be vacated once the charge has been completed. Ewiva is always keen on inviting its users to promptly vacate the charging bay so as to allow other users to charge their EV. Although, in some instances, a random EV may be illegally occupying the space. In this case, we suggest reaching out to the local traffic authorities to flag this issue.

What can I do during the charging process?

In optimal conditions, the ultra-fast charging allows you to get back on the road in a short time (check charging times here). However, we’re aware that in some cases charging times may take longer than expected, so, this is why we carefully plan each location of our charging stations in order to offer a pleasant and comfortable experience. Right on the spot or at a short walking distance you’ll find cafès, restaurants, supermarkets, and shopping malls. Check our website at ewiva.com and start planning your journey.

The charging station I recently visited was damaged or the are was poorly lit and/or degraded. How can I flag this?

If you’ve experienced a charging experience that greatly differs with your expectations, or you have some helpful ideas or suggestions, reach out at info@ewiva.com to provide your input by specifing the time and place of your last visit.

How can I streamline charging times?

  • Charging times are influenced by several factors . We always suggest you to:
    • verify the charging standard of your EV, meaning how many kWs it can charge in direct current (DC);
    • assess how many kWh (energy) are needed to reach your destination based on distance, driving style, and type of itinerary;
    • maintain a percentage of charging level between 20 and 80%. In order to preserve the battery, most EVs will significantly reduce the charging speed once the battery has reached approximately 80% charge. For further info, check your EVs handbook.

Perform small-scale charges in case the battery hasn’t completely ran out of power. For such instances, the charging time can be greatly reduced. Check this information on your EV’s handbook.

Do I need to drain the battery before getting it charged?

No, there’s no need to drain the battery to have it fully recharged next. The latest lithium-ion batteries benefit most from small-scale charges.

How Much Is The Preauthorization Amount For Recharging By Credit/Debit Card (POS)?

The preauthorization amount for recharging via POS is €60.

Is it mandatory to make an initial investment to host an Ewiva site?

Zero investments required! Our partners just need to provide suitable land, and we’ll propose a dedicated solution that fits the proposed location.

How does the installation and maintenance of the station work?

The partnership model works like a lease: Ewiva pays its partners for the usage of the land, and Ewiva takes full responsibility for the installation and operation of the site.

How does recharging via POS work?

Ewiva is extending the ability to pay by credit or debit card on an increasing number of sites. It’s possibile to start the charging session by paying contactless, via debit, credit or prepaid cards from the Mastercard, Visa, Vpay and Maestro circuits, or via Apple Pay and Google Pay.

 

Here’s how to recharge via POS at Ewiva charging stations:

– approach the screen and select “Credit Card”
– follow the instructions and place the card on the POS installed to the right of the screen
– select the connector and insert it into the car
– recharge
– to finish the recharge press “finish” on the screen and follow the instructions.

 

Once the charging is completed, the effective amount will be deducted from the pre-authorization amount and a digital receipt will appear on the screen.

 

The remainder will be released to you according to your bank’s timing. If you would like more information about the timing of unlocking the preauthorization amount, write to your bank’s customer service.

How come I can’t start charging with Plug&charge?

Taking advantage of Plug&Charge is super easy! First, however, make sure you have all the necessary requirements:

 

1. make sure your car supports the Plug&Charge feature. More and more vehicles are adopting this feature now, and it will be increasingly popular in the future: make sure your car is enabled.

 

2. Verify that your car’s software is updated to the latest version and geolocation is enabled. Each car has its own specific configurations; if any issues or needs arise, contact your dealer.

 

3. Set up your personal account on your vehicle’s app and update the offer profile associated with Plug&Charge mode. This step is especially necessary if you have a very old offer

 

4. verify that your MSP is interoperable with Ewiva columns. For more information on this, write to our customer service at info@ewiva.com

 

Transparency and clarity are valuable values at Ewiva: before contacting us, remember to review our privacy policy.

How can I stay updated on upcoming POS activations?

To stay up-to-date on upcoming POS activations, and all Ewiva news, follow us on social media and check the website.

How to recharge with POS?

Sites within its network

you will find the list of stations where the POS is already active at this link: https://ewiva.com/pos-elenco-siti/ and therefore it is possible to activate the charging session by paying in contactless mode, via debit, credit or prepaid cards from the Mastercard, Visa, Vpay and Maestro circuits, or via Apple Pay and Google Pay.

Here’s how to charge your vehicle by card at the Ewiva charging stations:

  1. Make sure that the charging infrastructure has a POS terminal on the right side of the display.
  2. Click on the Credit Card button at the lower edge of the screen and follow the instructions at the POS terminal, swiping your card. Once the transaction is accepted, the terminal blocks a standard pre-authorisation amount (or blocking amount) of EUR 60 until the actual debit amount is registered.
  3. Press the button for the socket you wish to use on the lower edge of the screen.
  4. When you have reached the desired charge percentage, end the session using the buttons at the lower edge of the screen. You will be asked to authenticate yourself by swiping the card that you used to start the charge at the POS.

Do you want to finish charging quickly? Please note that it is possible to terminate charging from your vehicle. Consult the instruction booklet or contact your dealer to find out how.

The remaining pre-authorisation amount – net of the actual debit – will be automatically released on the card on a timescale depending directly on the bank that issued the card you have use4d. We advise you to wait a few days for the amount to be released, and if necessary contact your bank for further information.

 

How to recharge with Plug&Charge?

The Plug&Charge system allows you to recharge your electric car without cards or apps. You simply drive to one of our charging stations and attach the connector to your car. Thanks to the ISO 15118 standard, the column automatically recognizes the car and the user profile associated with it, and charging starts on its own in seconds
End the charging process by pressing “stop” on the display of the charging column, put the connector back and you are ready to go again!
Watch our tutorial on Youtube.

How to report an issue to Ewiva

If you have visited one of our sites and encountered a malfunction or an issue that you wish to report, please write to us with full details at info@ewiva.com

Transparency and clarity are valuable values at Ewiva: before contacting us, remember to review our privacy policy.

How to terminate charging with POS?

If you started your charging session by authenticating via POS, you will need to follow the same process to end it.

1. approach the screen and enter the area dedicated to your charging session.
2. Press “Finish” and follow the on-screen instructions. We will simply ask you to authenticate with your card again, at the POS.

Once the charging is completed, the actual amount will be deducted from the pre-authorization amount and a digital receipt will appear on the screen.

What is Plug&Charge?

Plug&Charge is the new charging mode that allows you to recharge your vehicle, automatically, simply by plugging in the cable. Thanks to the ISO 15118 standard, the charging station automatically recognizes the car and the user profile associated with it, and charging starts on its own within seconds.
To learn more about Plug&Charge and Ewiva, watch our Youtube video.

Where can I find the POS sites already active on the Ewiva network?

Ewiva is extending the ability to pay by credit or debit card on an increasing number of sites within its network: find out at this link the sites where you can pay by credit or debit card.

I saw the POS installed in a station, but it does not work, why is that?

Ewiva is working to extend the service to all stations.

Here is the detailed list with addresses of Ewiva stations where you can recharge your electric car by paying with a credit card.

To stay updated on upcoming activations, follow us on social media and check the website.

What does the partnership with Ewiva consist of?

Ewiva aims to promote change and facilitate e-drivers in medium- and long-distance travel. We are looking for strategic locations where we can build accessible and functional charging sites. For this we are exclusively looking for spaces that are open to the public 24/7.

At which stations is possbile to charge with Plug&Charge?

To date, Plug&charge service has been activated on our Alpitronic Hypercharger stations. Like the one you see below.

 

Can I pay the charging with a Credit Card at the Ewiva columns?

For a few months now, it has been possible to charge your car paying by credit/debit card at the Ewiva charging stations. You will find the list of stations where the POS is already active at this link .
The charging session can be activated by paying in contactless mode with debit, credit or
prepaid cards from the Mastercard, Visa, Vpay and Maestro circuits, or via Apple Pay and Google Pay.

Which circuits are enabled for POS payment?

To date, the service launched provides the possibility to pay directly at the station contactless with debit, credit or prepaid cards of the Mastercard, Visa, Vpay and Maestro circuits, or through Apple Pay and Google Pay. Recharging and paying via one of these methods directly at an Ewiva station will cost €0.95/kWh including VAT.

What payment methods are accepted when charging with POS?

You can activate the charging session by paying contactless, via debit, credit or prepaid cards of the Mastercard, Visa, Vpay and Maestro circuits, or via Apple Pay and Google Pay.

What are the required size and condition of the land?

The site can also be small in size, but it is essential for it to be located in a high-traffic area and accessible 24/7 by e-drivers.

How many minutes are needed to bring my car battery from about 20% up to 80%?

Charging time depends on several factors, and values can change depending on the evolution of the actual power accepted by the vehicle during the charging session. We can estimate that in HPC charging sessions, to bring a battery from about 20%, up to 80%, the minimum time taken can vary from 10 to 30 minutes depending on the type of vehicle.

We report a simplified matrix below:

*time is expressed in minutes

**values are intended to be “as of…”, so the charging time of a city car with a battery capacity of 40kWh, connected to a 100kW column, will be as of 20 minutes. So will that of a medium-sized car with a capacity of 60kWh, connected to a 150kW column, be from 20 minutes.

Always consult your vehicle manual to find out charging times.

Charging and POS payments: how to request your invoice

If you have made payments by credit or debit card at Ewiva stations, you can request the invoice to be issued directly to us by submitting your request online using the form.
In case you have used an App or RFID card, we ask you to contact your MSP.

Remember that you can request the invoice within 7 days from the session.

Charging and POS payments: the pre-authorized amount has not yet been refunded, what can I do?

The timeframe for refunding the pre-authorized amount depends on the banking institution. We suggest you contact your bank, that issued your payment card directly.

Charging and POS payments: there seems to be an error, what can I do?

If you think there is an error or if you have any issue, please send a request to our customer service department info@ewiva.com.

We value transparency and clarity at Ewiva: before contacting us, please remember to review our privacy policy.

Charging and POS payments: how much does it cost to recharge with Ewiva?

The cost of recharging with Ewiva is €0.95/kWh including vat.

Are all vehicles enabled for Plug&Charge?

No, not all vehicles are enabled to Plug&Charge. Check the booklet or contact your dealer of choice.

I would like to work in Ewiva

If you would like to join our team, please visit the “work with us” page and check the open positions. If your job role is not currently among the open positions, please send us your unsolicited application through the “unsolicited application” section.

We value transparency and clarity at Ewiva: before contacting us, remember to review our privacy policy.

I would like to propose a land I own to Ewiva

Ewiva’s goal is to promote change and facilitate e-drivers in medium and long distance travel. This is why we are exclusively looking for spaces that are open to the public 24/7.

Do you have a space that is open to the public 24/7?
Send an email to info@ewiva.com with the following information:
– the address of the space you own
– type of space (parking lot, gas station, shopping center, etc.)
– a contact name
– an email and/or phone contact

We will not hesitate to get back to you if all requirements are met.

We value transparency and clarity at Ewiva: before contacting us, remember to read our privacy policy.

How to Start and End a charging session

To start the charging session with Ewiva read here – How do I start charging with Ewiva?

To find out how to end the charge, read – How to end charging with Ewiva?

You have already consulted our step-by-step guides:

Charge your car using Credit/Debit Card (POS): why did I receive a charge of 60€?

For the past few months, it has been possible to initiate contactless charging via debit, credit or prepaid cards from the Mastercard, Visa, Vpay and Maestro circuits, or via Apple Pay and Google Pay.

When you choose to charge your vehicle using POS payment, with a credit/debit card, the terminal blocks a standard pre-authorisation amount (or blocking amount) of EUR 60 until the actual debit amount is registered.

The remaining pre-authorisation amount – net of the actual debit – will be automatically released on the card on a timescale depending directly on the bank that issued the card you have used.

We advise you to wait a few days for the amount to be released, and if necessary contact your bank for further information.

Problems starting or ending charging

For any authentication problems when charging via App, RFID Card or Plug&charge, please contact the customer service department of the charging service provider (MSP) used.

If you are experiencing problems with Plug&Charge, read our guide – How to charge with Plug&Charge
For problems starting a credit card charge, read here – How to start a credit/debit card (POS) charge
To find out how to end the charge, read – How do I end charging with Ewiva?

Our Contact Centre answers phones every day including holidays from 9 a.m. to 7 p.m. at the following number: 02 37 92 12 92

How to initiate a recharge via App/RFID card

  1. search for the charging station on your  MSP’s app.
  2. Using the app, start the session by choosing the socket directly from the screen of your smartphone, with an RFID card press the button on the charging station that houses the socket you wish to use, after swiping the card over the bottom edge of the screen.
  3. plug the selected cable into your vehicle and wait: the charging session will start within a few seconds.
  4. when you have reached the desired charge percentage, end the session directly from the app or screen by swiping your RFID card. Disconnect the cable and put it back in its housing.
  5. remember to remove the vehicle in order not to incur penalties or sanctions.

Charge with Credit/Debit Card (POS): how to request an invoice

Sites within their own network: find where you can pay by credit or debit card at this link https://ewiva.com/pos-elenco-siti/.

If you have paid by credit or debit card at Ewiva stations, you can request the invoice to be issued directly from us by submitting your request online via the form on this page: https://ewiva.com/en/invoice/