Widely present throughout Italy, the “High Power Charging” (HPC) electric vehicle charging sites installed by the joint venture of Enel X and Volkswagen Group have been praised by 94 percent of electric vehicle drivers.
When it comes to the quality of a service, the judgment that matters most is that of those who use it every day. This is the case for Ewiva’s high-power public charging service, which received a score of 4.77 out of 5 from end customers: this is what emerges from data collected one year after the company began its collaboration with &Charge, the platform that allows users to leave their feedback on the charging experience, with the aim of constantly improving the service.
Over the past year (July 2023-August 2024), the high-power sites of the Charging Point Operator (CPO) – born from the collaboration between Enel X and Volkswagen Group to promote the transition to electric mobility in our country – have been appreciated by 94 percent of e-drivers, who also judged the charging speed of Ewiva’s columns to be in line with expectations. In addition, 97 percent of users said they found Ewiva charging stations in perfect condition and preferred those located near businesses or shopping centers, bars and fast food restaurants.
Added to the data collected by the &Charge platform are those from the internal analyses that Ewiva conducts in real time on the entire network, with the aim of ensuring the best possible service in terms of efficiency, ease of use and speed. These show that the state of network availability, that is, the time during which, net of external causes, the infrastructure is uninterruptedly turned on and properly functioning, has stood at 99 percent over the past year. Also according to the information collected by Ewiva, up to August 2024, more than 800,000 recharges of an average duration of about 30 minutes have been carried out, during which thanks to high-power charging, depending on the various models of electric cars, it is possible to bring the battery to at least about 20 percent to 80 percent and be immediately ready to go again.
Also positive is the data regarding the waiting time at the charging station. In fact, it turns out that queues almost never occur at Ewiva sites: only in about 2 percent of cases charging takes place within two minutes of the previous one, demonstrating how Ewiva, by continuing to extend its ultra-fast charging network through a dynamic and flexible growth plan, acts to anticipate and thus enable the growing adoption of electric vehicles in Italy.
Luigi Antonio Poggi, Head of Marketing & Sales, Strategy, Communications at Ewiva commented: “The appreciation of the e-drivers who stop and recharge at our stations every day stimulates us to continue on our path toward more sustainable and affordable mobility. We are constantly striving to improve the recharging experience, and after the recent extension of the contactless e-payment service, which is now available at many sites throughout Italy, we will develop further innovations that will make the service increasingly accessible and easy to use. We are focusing on columns equipped with a storage system, or capable of delivering energy at higher powers, but also on expanding the number of charging service providers (MSPs) enabled on the Ewiva network, which today already number about 80. Every choice we make is made to make motorists increasingly satisfied that they have chosen electric.”